All VACO technicians are subjected to internal audit by the Quality Department. The assessment includes compliance of each facility with the VACO proception standard and standards applicable at the client’s. The compliance of protections system with plan, correctness of equipment marking and their fixation, quality of the used preparation, equipment cleanness and effectiveness of undertaken actions is also verified.

After the finished audit, the report and technician’s evaluation according to the adopted score are prepared. The facilities are assessed in terms of pests proofing.

The result of an audit is a report with photographic documentation, description of situation, proposal of changes and recommendations for the client. Clients operating in a multi-branch structure receive quality reports with an information about the pests activity in every branches of a particular network.

Each intervention at the client’s is analysed in terms of effectiveness. Regular reports of actions undertaken during an intervention are drawn up. Correctness of chosen substances and effectiveness of applied solutions are assessed. Comparative diagrams are created. Precise data analysis allows to reduce the amount of interventions and improve the quality of services. Since 2016, we have been operating on data collected in an electronic way in the VMS RocNet system.

We constantly monitor the European markets in the scope of new technologies applied in services. We look for innovative solutions that allow to improve our services.

We have elaborated a complaint procedure. The aim of the procedure is to ensure that the proceeding with appeals and complaints will be conducted in a way that is clear for the client. This will allow to properly know the causes of notifications and undertake appropriate correcting or preventing actions. We regularly check our customers’ satisfaction with the level of the service provided.